The Firm is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed, and stored by the Firm. Please read the following carefully to understand our views and practices regarding your personal data and how the Company will treat it. By using our website, you are agreeing to be bound by this Policy, however, you are free to withdraw your consent anytime by notifying us.
We are required to maintain certain personal data about individuals for the purposes of satisfying our operational and legal obligations (to open an account, customer due diligence, money laundering prevention, transact business effectively and to safeguard your assets and your privacy). We recognise the importance of correct and lawful treatment of personal data as it helps to maintain confidence in our organisation and to ensure efficient and successful outcomes when using this data.
We only use personal information as legally appropriate to provide you with a high quality of service and security. We may use the personal data collected from you to verify your identity and contact information. We may also use this information to establish and set up your trading account, issue an account number and a secure password, maintain your account activity, and contact you with account information. This information helps us improve our services, satisfy financial regulation, and inform you about new products, services or promotions that may be of interest to you.
Personal data may consist of data kept on paper, computer, or other electronic media; all of which is protected under the Mauritius Data Protection Act 2017
All data is :
We may collect and process the following data about you:
The types of personal data that we may process, for instance, include information about current, past, and prospective clients and customers, website visitors, etc. with whom we have dealings. This information includes information required to communicate with you, including your name, mailing address, telephone number, email address, date of birth, ID, and your location information.
We may also ask you for information when you report a problem with the Site. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
You have choices about the data we collect. When you are asked to provide personal data, you may decline. You are also entitled to have the Firm erase your personal data, cease further dissemination of the data, and potentially have third parties halt processing of the data. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal however, if you choose not to provide data that is necessary to provide a service or feature or to withdraw the data that is still relevant to original purposes of processing, you may not be able to use that service or feature.
The data we collect depends on the context of your interactions with the Company, the choices you make, including your privacy settings, and the service and features you use.
We may share Website usage information about visitors to the Website with reputable advertising companies for targeting our Internet banner advertisements on this site and other sites. For this purpose, pixel tags (also called clear GIFs or web beacons), may be used to note the pages you have visited. The information collected by the advertising company using these pixel tags is not personally identifiable.
We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorised. We also share data with:
We may share information with affiliates if the information is required to provide the product or service you have requested, or to provide you with the opportunity to participate in the products or services our affiliates offer. We may also forge partnerships and alliances, which may include joint marketing agreements, with other companies who offer high-quality products and services that might be of value to our Customers.
To ensure that these products and services meet your needs and are delivered in a manner that is useful and relevant, we may share some information with partners, affiliates, and alliances. This allows them to better understand the offers that are most relevant and useful to yourself. The use of your personal information is limited to the purposes identified in our relationship with the partner or affiliate.
We do not sell, license, lease or otherwise disclose your personal information to any third party for any reason, except as described below.
We reserve the right to disclose your personal information to third parties when required to do so by law to regulatory, law enforcement or other government authorities. We may also disclose your information as necessary to credit reporting or collection agencies. We may also disclose your information to non-affiliated third parties if it is necessary to protect the Company's rights or property.
To help us improve our services to you, we may engage another business to help us to carry out certain internal functions such as account processing, fulfillment, client service, client satisfaction surveys or other data collection activities relevant to our business. We may also provide a party with Customer information from our database to help us to analyse and identify Customer needs and notify Customers of product and service offerings.
Use of the shared information is strictly limited to the performance of the task we request and for no other purpose. All third parties with which we share personal information are required to protect personal information in a manner similar to the way we protect personal information. We use a variety of legal mechanisms, including contracts, to help insure your rights and protections.
Restriction of responsibility
All individuals who are the subject of personal data held by us are entitled to:
If you cannot access certain information and personal data collected by the Firm, you can always contact the Company at [email protected] We will respond to requests to access or delete your personal data within 30 days.
We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by anyone, including our staff. We use leading technologies such as (but not limited to) data encryption, firewalls and server authentication to protect the security of your data. The hardware protection includes Cisco security products. The software protection tools include strict control mechanisms as follows: SSL 3, TLS 1.2 with keys equal or larger than 2048-bit. The Firm's staff and other third parties, whenever contracted to provide support services, are required to observe our privacy standards and to allow us to audit them for compliance
In the case of a personal data breach, the Company shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the FSC (Financial Services Commission) in Mauritius unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.
Personal data collected by the Company may be stored and processed in your region or in any other country where the Company or its affiliates, subsidiaries or service providers maintain facilities.
The storage location(s) are chosen to operate efficiently, to improve performance, and to create redundancies to protect the data in the event of an outage or other problem. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.
The Company retains personal data for as long as necessary to provide the services, or for other essential purposes such as complying with our legal obligations, including as an authorised financial services provider, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types in the context of various products, actual retention periods may vary significantly. The criteria used to determine the retention periods include, for example:
We encourage you to periodically check and review this policy so that you will always know what information we collect, how we use it, and to whom we disclose it. If you have any questions that this statement does not address, please contact us via [email protected]
If you have a privacy concern, complaint or a question for the Data Protection Officer, please contact us via [email protected] We will respond to questions or concerns within 30 days.
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CFDs (contract for difference), forwards, futures, options, other derivatives, financial, commodities and leveraged products/instruments/contracts on margin carry high risks, and may not be suitable for all traders/clients and investors. Before deciding to trade these products, financial and commodity instruments including those offered by VIBHS Financials Ltd ("VIBHS "), a client should carefully consider his/her expertise, knowledge, objectives, financial situation, needs and level of experience. VIBHS is a registered Global Business License company having investment dealer license (full services) and regulated by FSC (Financial Services Commission), Mauritius. VIBHS either directly, through its' associate company/companies and/or third party may provide general advice, reports, news, data and other materials that do not take into account specific objectives, financial situation or needs of individual clients.
The content of this website and any other website of the group companies, its' associated companies must not be construed as personal advice or as an attempt by the VIBHS to solicit business or an attempt of persuasion for trading. The possibility exists that a client could sustain a loss of some or all of his/her deposited funds and therefore, client should not speculate with capital that he/she cannot afford to lose. A client should be very aware of all the risks associated with trading on margin and associated financial risk. VIBHS recommends its' clients to seek advice from an independent financial advisor and/or apply his/her own prudent decision.